Frequently Asked Questions (FAQs)
General Information
Click Start Here! to enter the details of your event. Then Queen City Party Rentals will contact you to help plan your event. Or, navigate to Event Packages to select an occasion kit that matches your event. Finally, you can rent items separately under Rentals.
Pricing is based on a full, single day rental. We also offer weekly and monthly rentals. Tent pricing includes standard set up and take down of the tent only. For items in the rental catalog, customers must set the items up themselves, unless professional set up is purchased. Event packages include professional set up.
You may modify an existing reservation if we have the items requested in stock and your order has not been delivered. Significant reductions in orders within 72 hrs of delivery may result in additional charges.
Yes, you can. Please be aware that a cancellation fee may apply. For example, if an order is cancelled within 2 weeks of delivery, a fee of 50% of your total order will be charged. If an order is cancelled within 3 days of delivery, 100% of your total order will be charged. Cancellation fees will be calculated less any deposit previously received by us.
Delivery & Pickup
You are responsible for ensuring that the rental items are returned in the best condition possible. Aside from light staining for linen, all other items are expected to be returned clean, complete and in working condition. Customers that return items that are returned dirty, broken or with missing pieces will be charged a restoration fee.
We recommend that you or a designated representative be present when your order is delivered to ensure the order and setup meets your expectations. Upon placing your order, please complete the Rental Checklist under the HELP section – there is a field where you can enter the name of the person we need to contact on the day of your event. If someone cannot be present, you can provide instructions on your items are to be delivered.
Ensure that all of the items you reserved/purchased are provided per your rental agreement. If something is missing upon delivery, please let one of our personnel know so we can correct the issue. If we have already left the delivery location, contact us immediately. Otherwise, you will be responsible for any items listed in your agreement, missing items will be considered lost and will incur a restoration fee.
Yes and no. Linen does not have to be washed but the expectation is that staining would be minimal enable Queen City Party Rentals to turnover for another client. If the linen has been stained beyond repair, the client will incur a restoration fee. Chairs and other items should be wiped down. The expectation is that items should be returned in the same state that you received them. They should be functional, clean and complete. Please shake out or remove any debris from rental items and put them away as advised upon delivery.
Yes, you can enter the alternate contact on the Rental Checklist when you place your order. You can find the checklist within the HELP tab.
Ensure that all rental items are located in an area that can be easily accessed by our team. Please remove all trash and decorations that would hinder the retrieval of rental items. Tables and chairs should be broken down and stacked under the tent. Linens should be taken off tables and placed in the linen bags/bins that we provided.
You are responsible for rented items from the time of delivery to the time of pick up. We do understand that sometimes things happen. So, we try to make the recovery process quick and easy. You will be charged the replacement or repair costs for any rental items that are lost, stolen, or damaged.
Booking
We suggest you reserve your items as soon as possible. The larger your event, or the more specific your requirements, we recommend you reserve your items at least 3 months in advance.
Only the event packages are priced to include professional setups. The Picture Perfect Photo Booth is the only package that includes both professional setup and breakdown. However, you can purchase professional setup for other items at a rate of $50 per hour (rounded to the nearest 30 minutes – so, a 30 minute job would only be charged $25).
Yes, we do. Customers can request tablecloths, napkins, and chair covers in black or white. We also have gold overlays for the cake tables. Special colors can be ordered if the customer provides a three-week notice.
Pricing & Payment
Yes, we do. We require a 50% deposit to hold your items for the date you specify. The remainder will be charged/collected prior to your delivery date.
A 50% deposit is due upon booking. The balance will be collected 48 to 72 hours prior to delivery or pickup.
We accept Mastercard, Visa, American Express, cash or business check. No personal checks.